Felicity solar adhering the customer-centric and create more value for customers service concept, establishes pre-sales and after-sales service team. They are all experts with rich professional technical knowledge and experience, which are committed to creating first-class, professional, high efficient and satisfactory service.
Quick response of the after-sales support
We have established after-sales service network all over the world. Customers can get local service support. Within the warranty of the product, Felicity solar will provide customers with after-sales protection, support maintenance or replacement of the machine if there is some questions from the product.
Provide standard warranty service for products with valid warranty. Not covered the warranty as follow:
1) Without permission, disassemble the machine, anti-disassemble label is damaged
2) Damage caused by transportation problems
3) Damage caused by improper installation
4) Improper use environment
5) Unauthorized change of product parameters
6) Product key labels are lost, such as product labels and
anti-counterfeiting labels
7) caused by force majeure
8)
The warranty has expired
We are the leading photovoltaic system manufacturer, which offers photovoltaic module, hybrid inverter, off-grid inverter, AC couple, lithium battery, EV charger and intelligent monitoring system solutions.
